Section 8: National helplines and mental health services
The information listed here will be useful and may help you get through some rough times. It is important to recognise when you need to seek help from others. Don’t go it alone!
Services where you can access help directly
Beyond Blue is a non-profit organisation providing information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
- Phone: 1300 22 4636 (available 24/7)
- Webchat: https://www.beyondblue.org.au/get-support/get-immediate-support (between 3.00pm - 12.00am)
- Email: (receive a response within 24 hours)
- Website: www.Beyond Blue.com.au
- Beyond Blue also offers specific resources for youth at www.youthBeyond Blue.com.
CRANAplus Bush Support Services
The CRANAplus support program is collectively known as Bush Support Services (BSS), and is for ALL remote health workers, service providers and their families. BSS has an understanding that the particular mental health of both Indigenous and non-Indigenous remote health workers is a result of the unique nature of remote work. The BSS is answered by psychologists with rural and remote experience and with the capacity for repeat callers to speak to the same psychologist. Psychologists are able to offer practical coping strategies and survival tips to prevent burn-out and to prevent crises from developing. Aboriginal and Torres Strait Islander psychologists are available.
- Phone: 1800 805 391 available 24/7
- Online counselling services: available via firstname.lastname@example.org
eheadspace offers an end-to-end, high quality clinical experience – either online or by phone. It provides young people (aged 12 to 25) with a safe place to access confidential and free support.
- Phone and webchat: 1800 650 890 (available 9am to 1am 7 days).
Formerly Mindhealthconnect, Headtohealth provides mental health resources and content from leading health organisations in Australia. You can access a range of mental health resources, including online programs, fact sheets, audio, video and online support groups. https://headtohealth.gov.au/?utm_source=mindhealthconnect&utm_medium=301
Lifeline provides counselling services with the nationally accessible number for the cost of a local call. This is available through 42 Lifeline Centres across Australia. Lifeline offers face-to-face counselling services in many Lifeline Centres. Types of services and counselling service themes may vary from one centre to another based on the specific needs of each regional or local area.
- Phone: 13 11 14 (available 24/7)
- Webchat: available 7.00pm to midnight 7 days
MensLine Australia is a professional telephone and online support, information and referral service helping men to deal with relationship problems in a practical and effective way.
- Phone: 1300 78 99 78 (available 24/7)
- Webchat and videochat are also available.
Nurse and Midwife Support
A National support service for nurses, midwives and students. Available 24/7 from anywhere in Australia and is completely confidential.
- Phone: 1800 667 877
QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.
- Phone: 1800 184 327 (available 3pm to midnight 7 days)
- Webchat: available 3pm to midnight 7 days
SANE Australia: Social, Emotional Wellbeing and Mental Health Services in Aboriginal Australia
SANE Australia is a national charity helping people affected by mental illness (particularly schizophrenia). It campaigns for improving services and attitudes, promoting understanding, and conducts research.
- Phone: 1800 187 263 (available 10am to 10pm weekdays)
- Webchat: available 10am to 10pm weekdays
Services with information and support programs
The Black Dog Institute
The Black Dog Institute is dedicated to understanding, preventing and treating mental illness. Their vision is to have a mentally healthier world by the rapid translation of high-quality research into improved clinical treatments, increased accessibility to mental health services and delivery of long-term public health solutions. They have great resources targeted at different populations, including for health professionals. www.blackdoginstitute.org.au
Black Rainbow is Australia’s first and only National Aboriginal and Torres Strait Islander Lesbian, Gay, Bisexual, Queer, Trans and Intersex (LGBQTI) Suicide Prevention National Advocacy Platform and National Touchpoint. We support Aboriginal and Torres Strait Islander LGBQTI people who are homeless, leaving domestic violence relationships or the justice system. We are 100% Indigenous owned and operated. Black Rainbow provide microgrants to Indigenous LGBQTI individuals to host events and for daily living support. www.blackrainbow.org.au
Developed by the National Institute for Mental Health Research, this website has tools for self-assessment of anxiety and depression, information on medical, psychological and alternative treatments, a link to a cognitive behaviour therapy site, a downloadable relaxation tape and a list of resources for depression. www.bluepages.anu.edu.au
The desk is a free online program aimed at providing Australian tertiary students with strategies and skills for success and wellbeing during their time at university or TAFE. www.thedesk.org.au
E-cough is a self-help interactive program with modules for depression, generalised anxiety & worry, social anxiety, relationship breakdown, and loss & grief. https://ecouch.anu.edu.au/welcome
MoodGym is an interactive program that provides emotional and cognitive management skills for handling stress and depression. This website was developed by the National Institute for Mental Health Research at the Australian National University. Registration is required but is free. MoodGym is a way to undertake cognitive behaviour therapy from home, gaining feedback as you go. www.moodgym.anu.edu.au
Reach Out! helps young people with information and support on a range of issues, including depression, dealing with exam stress and ways to get through tough times. The website includes forums, stories, ‘stress-less’ tips and is a great resource if you need help or if you just want to relax and stay at your best. www.au.reachout.com
Useful apps to support mental health
AIMhi Stay Strong
This app has been developed for Indigenous people to be used in conjunction with a health professional. www.menzies.edu.au/page/Research/Projects/Mental_Health_and_wellbeing/Development_of_the_Stay_Strong_iPad_App
“De-stress, sleep better, get happier & be healthier with guided meditations”. https://breethe.com/
A meditation and mindfulness app focused on reducing anxiety and stress. Subscriptions are available and there are many useful free features. www.headspace.com
Helps to reduce physical symptoms of stress and anxiety by slowing down your breathing and heart rate. https://au.reachout.com/tools-and-apps/reachout-breathe
Free mindfulness app that has been developed by psychologists and educators to help bring balance to your life. www.smilingmind.com.au/smiling-mind-app
Wake up: guided meditation
Meditation classes for any ability. https://wakingup.com/
A mapless walking app and meditation timer, they also have a kid’s version. https://wellbeyond.com/
Youper is an online chatbot that has been developed as a free counselling tool. www.youper.ai/about-us
Are you a Podcast Person?
Then you might like to check out:
The Black Dog Institute
A number of podcasts from people of all walks of life, including health professionals. It can be good to know you’re not alone and that everyone struggles with their mental health at times. www.blackdoginstitute.org.au/clinical-resources/health-professional-resources/podcasts-for-health-professionals/being-well-podcast-series
MDA National are a medical indemnity organisation and host a SoundCloud which has a number of different podcasts, including topics such as Doctor’s Mental Health and Wellbeing, How to Respond to a Complaint and Communication. https://soundcloud.com/mdanational